Artingence Directors
Karl Dorner, Chairman, Technical Director
Karl formed Artingence in January 2008 to bring to life an idea that he'd been thinking about for some time. After gaining a Degree in Computer Science in 1986 Karl worked in a variety of software related roles including design, development, sales and management in regional, national and international capacities. Beginning in 1993, Karl helped to build the European arm of Convergys, the largest call centre outsourcing operation in the world. Having been very much involved in the evolution of call centres, to contact centres to customer relationship management centres, Karl sees his vision of the Artificially Intelligent Call Centre as the next evolutionary step.
Angela Mazingham Gilbert, Commercial Director
After gaining her Honours degree in European languages, Angela began her career in the Recruitment industry with Brook Street Bureau quickly progressing from Account Executive to Area Manager with a six month secondment to Head Office in the role of Sales and Management Trainer during her eight years with the company. Angela had additional responsibility for the development of 'Key' national clients such as British Telecom and British Gas. Angela was head-hunted to Blue Arrow PLC in 1995 where she spent four successful years developing their brand new Flagship operation in the city centre, as well as securing new business for the company in the Northern Region. She helped the company gain ISO9001 status and had additional responsibility for internal Quality auditing. In 1999, Angela was head-hunted by AOC 'Accountants on Call' the specialist U.S accounting recruitment company later owned by Adecco PLC, where she rose from Director to acting Managing Director before being invited to join Artingence .
Artingence offers a new approach, a totally integrated system that know all about the customer, every agent performs at the highest level, all the time, every time.