Artingence News
Artingence Stock Exchange Update
Artingence attended a meeting with Mark Fahy, Senior Manager UK Small & Mid Cap Issuers at the London Stock Exchange, for an update on market activity and what they can offer Artingence as a potential entrant to the market.
Artingence is moving forward with plans for a stock exchange listing in 2009, confident in the knowledge that the Artificially Intelligent Call Centre will be an even more attractive product given the prevailing economic conditions. Read the full press release here...
Artingence has outgrown their research and development facilities...
Artingence has recently announced that they have outgrown their research and development facilities at the Bioscience Centre in the Centre for Life Newcastle upon Tyne.
"The Centre for Life has proven to be a fantastic spring board to assist us to the level of success we have achieved this year. As we are expanding the core of the business the time has come to take on larger facilities. We will continue to utilise the Centre for Life as we do require the office space to handle administration but new premises offer us space for a 30 man operation. It was always been our intention to expand however our level of progress this year has far exceeded expectations. Cuthbert House gives us the facilities we require to continue the momentum as we move out of the research and development stage for AIDA and into production and manufacturing. Special thanks should go to both Keith Suddick and Ian Blythe our technical managers heading up operations." says Adam Rogers, Sales Director. The new Research and Development facilities for Artingence is located at Cuthbert House, City Road, All Saints, Newcastle upon Tyne. September 18th 2008.
Business XL magazine reports on "the next big thing: automated call-centres"
Along with airport car parks and fake tan, call centres are one of
the great ills of the modern world. A company based in Newcastle-upon-Tyne,
Artingence , believes it has discovered the antidote.
Sales Director Adam Rogers says: ‘We believe we are going to revolutionise
the call centre industry. Rather than seeing it as taking people’s jobs,
we see it as automating minimum wage jobs that pretty much nobody wants
to do.’
Read more from the July/August issue...
Cyber call centre ‘staff’ to end need of being on hold - May 16th 2008
COMPUTERISED agents called Aida could start answering phones at call centres across the world within a year, if a North- East business goes to plan.
Artingence , an artificial intelligence company, is developing computerised call centre agents that sound like humans. Called AIDA (Artificially Intelligent Directed Agent), they will answer the phone and deal with callers.
The company, which has become the latest tenant of the Bioscience centre at the Centre for Life, in Newcastle, believes its technology will remove the need for callers to be put on hold.
Read more from Owen McAteer in the Northern Echo...
Robots trained to staff call centres - May 16th 2008
HUMAN call centres could soon be a thing of the past thanks to a North technology firm. Artificial Intelligence company Artingence , based in Newcastle’s Centre for Life, is developing technology which will allow the centres to be staffed by computerised “robot” agents that sound and respond like real people.
The software agents will be trained and managed in the same way they currently are, but businesses will be able to focus on improving customer service rather than staffing issues.
Because of the cost effectiveness of the technology, companies will be able to bring their operations back to the UK rather than running them offshore, creating high-grade jobs locally.
The firm also hopes the technology will mean irate customers will no longer have to listen to the words “your call is important to us, you are being held in a queue”.
Read more from Andrew Mernin in The Journal...
BBC Radio talks to Artingence - May 15th 2008
Jon Harle form BBC Radio Newcastle interviewed Karl Dorner and Adam Rogers from Artingence on the drive time programme to talk about the artificially intelligent call centre and the robot called Aida. Audio link to the interview.
Brave new world at the Centre for Life - May 14th 2008
A new company in Newcastle is offering a revolutionary
concept in communication which could make call centre staff a thing
of the past. Artingence , an “artificial intelligence” company, is the
latest tenant to take up residence at the Centre for Life, Times Square.
The Centre for Life’s chief executive, Linda Conlon, said: “At the Centre
for Life, it’s one of our objectives to support science-based businesses
like Artingence and to help them become established. I am delighted
to welcome them to our science village.”.
Read more at the Centre for Life web site...
Two new technical managers appointed - April 15th 2008
Artingence is pleased to announce the appointment of two new technical managers with over twenty years in the call centre industry between them. Ian Blythe and Keith Suddick both worked in senior technical positions at Convergys in Newcastle upon Tyne in the UK. They bring with them a wealth of knowledge of call centre systems, telecoms and project management experience which will greatly help the product development.