Artingence News
Call centres set for age of the 'robots'
Artificial intelligence which could revolutionise the global call
centre industry is being developed on Wearside. Sunderland Software
City and Sunderland University are working with technology firm
Artingence , which is creating virtual call centre agents to respond
like humans.
It is hoped that the system will mean a raft of high-level support
jobs, which ha ADVERTISEMENT ve gone offshore, will return to the
region.
Read the full story by Tim Booler from the Sunderland Echo here...
Robot 'agents' will staff call centre - September 3rd 2009
A COMPANY which aims to replace call centre agents with artificially-intelligent 'robots' has announced a partnership agreement with Sunderland Software City.
Newcastle-based Artingence will work with the Wearside initiative - which aims to inspire the growth of a global hub for software businesses in Sunderland - on a number of different projects.
Following meetings between the firm and the University of Sunderland’s Professor John MacIntyre and Software City CEO Bernie Callaghan, the two parties will work together to seek new growth opportunities for Artingence .
Read the full story by Andrew Mernin from the Journal here...
Also see the NETPark article...
Artingence and Sunderland Software City - August 28th 2009
Artingence is pleased to announce that we are working with Sunderland Software City on a number of projects.
Following a series of meetings with Professor John MacIntyre (Dean of the Faculty of Applied Sciences at the University of Sunderland) and Bernie Callaghan (CEO of Sunderland Software City), we are working together on a number of different ways to help us to grow our business.
The University of Sunderland is one of the foremost Artificial Intelligence institutes in the world and we are working with them to further improve the intelligence of the Artificially Intelligent Call Centre. They also have specialist Human Computer Interface (HCI) expertise and lab facilities which we are using to validate and improve our system. The HCI lab facilities include two-way mirror and eye-tracking technology which allows us to gather the user feedback needed to validate that our design is easy to learn, easy to use and easy to remember. Dr Odin Taylor, an expert in AI and software development is leading this collaborative venture and along with Professor MacIntyre, he is channelling the relevant experts in various software development areas to give us access to specialist expertise and to give the University resources exposure to real world issues.
We are also working with Software City to locate a suitable facility for our AI Call Centre Warehouse, this is the facility that will host our on-demand service where thousands of virtual agents will be based. As well as the first class internet and telecom links in the area, there is a large human resource pool with the relevant technical and operational skills to support our virtual agent call centres. Many of these people have lost out due to call centres being moved offshore, "We're going to bring those jobs back to the UK, back to the North East" said Karl Dorner, Director of Artingence .
Read the full press release here...
Tyneside firm will replace call centre workers with robots - June 18th 2009
A FIRM which aims to replace call centre workers with artificially intelligent "robots" will open a sales and marketing centre in the region later this year, before ambitious plans to create scores of jobs. Newcastle company Artingence has developed software agents which sound and respond like real people and can even be customised with regional accents – including Geordie – to suit their target customer.
The business was born out of the International Centre for Life in Newcastle last year but has since moved its 15 employees into larger premises on Mosley Street as it prepares to enter the market in the new year. It will initially create about 25 jobs as it sets up a commercial division in the North East and is currently in discussions with council representatives in Derwentside, Newcastle and Sunderland to secure a site.
It then has ambitious plans over the following three years to take on hundreds of workers as it sells the concept around the world.
Read more from Andrew Mernin in The Journal...
Artingence appoint Customer Services Manager - May 5th 2009
Artingence is pleased to announce the appointment of Steven Haynes as Customer Services manager with responsibility for investor relations. Mark Gilbert, Managing Director says: "Due to the increasing interest in Artingence , we decided that the time was right to start building our Customer Services department. As well as the normal customer service role, they will also support the sales team and investor relations. We welcome Steven Haynes as the head of this new department and we fully expect his wealth of experience to greatly support our rapidly expanding operation".
Artingence moves to new Headquarters - April 20th 2009
Artingence has moved to a new Headquarters to incorporate the Research and Development Facility as well as expanding support functions. We've taken over 8 Mosley Street in Newcastle Upon Tyne City Centre: it's a 3500 sq ft, 5 storey office building with its own exclusive entrance and impressive facia.
8 Mosley St gives us the facilities we require to continue the momentum as we move out of the initial development and testing stages for AIDA and into production and sales.
Artingence Sponsor Rising Tennis Starlet Alex Walker
Artingence is pleased and proud to announce the sponsorship of Alexandra Walker, an up and coming British tennis player. 16 year old Alex currently holds the Number 1 Ranking in Northumberland and she is in the Female Open National Top 40.
Last year, Alex won under-16 girls singles title at the European Championships in Tallinn, Estonia. She and Latvia’s Zana Zarina also took the Oslo Open’s under-16 doubles title. This year she reached the semi-finals of a top senior event, the Tropicana Tour beating some higher ranked players. She also won Junior Singles titles in Dublin and Riga in Latvia, and Junior Doubles titles in Dublin and Edinburgh. Recently, she reached the Quarter-finals of the British Tour in Hull and in the Winter Grand Prix, an impressive performance.
Read the full press release here...