Imagine if there was a better way
What if the call centre companies didn’t have to worry about recruiting staff and managing them?
Imagine
the costs saving in staff and management!
What if the new agents had consistently high performance and quality?
- Imagine the customer satisfaction!
The lack of a need for massive pools of cheap labour would mean the call centre could come back from foreign shores.
- Creating high-grade, information economy jobs unlike the minimum-wage call centres.
Companies could even take their call centres back in-house, rather than outsourcing them as the cost benefits of outsourcing disappear.
- Many current call centres are currently run by third party ‘outsourcing’ companies, not the people you think you are talking to.
Introducing the Artificially Intelligent Agents...