Enhanced customer service
The customer experience will be enhanced by always getting a top quality call, but more than this:
- You’ll be able to personalise features of the agent to suit you best, features such as name, gender, sound of the voice (as you can with some SatNav systems)
- You can decide how you want to be addressed (i.e. ‘Mr Smith’ or ‘John’)
- Your voice print could be used for identification for added security
All too often, call centres are seen as a way to manage costs rather than enhance customer service quality. The focus has been on throughput and call duration, pressuring the agents to perform rather than investing in new technology that would dramatically improve customer service.
Artingence offers a new approach, a totally integrated system that know all about the customer, every agent performs at the highest level, all the time, every time.
The AI algorithms allow Aida to know all about the customer and to know the best way to handle their query and the best way to help them with other services that are available and appropriate.
Aida will give the customer what they want and more and she doesn't get tired and miss something because she's having an off day, every day is peak performance, 24 hours a day.