Aida Works
The Artificially Intelligent Directed Agent, known as Aida works so well in the call centre because:
- It costs a fraction of a human agent
- Maximum capacity is always available
- Extra capacity is available on demand
- All of the agents are top quality, fully trained
Even where calls are thought to be too complex for Aida, it will be able to do initial security checks and direct the call to the relevant human agent – freeing up valuable live call time and reducing staffing levels.
As experience with the system grows, more and more type of call will be processed by Aida as the cost, management and quality benefits become clear.
Imagine the customer service benefits...