We are currently experiencing an unusually high volume of calls, your call is important to us, you are being held in a queue.
How many times have you heard that? What it really means is: “we don’t
have enough staff here right now; it’s not cost effective for us to have
enough of them here to answer all of the calls that we know that we are
going to get at this time of day, so you'll just have to wait”.
The Artificially Intelligent Call Centre™ will make this problem disappear
Artificial Intelligence (or AI) allows us to dramatically improve the call
centre experience. The Artificially
Intelligent Call Centre will be staffed by artificially
intelligent software agents that have been trained just like human
agents, but:
- They perform at the highest level all the time, providing consistently excellent customer service
- They cost a fraction of a human agent, staffing and management overheads are dramatically reduced
- Maximum capacity is always available and extra capacity is available on demand
The problem with call centres...